Refund policy

Return & Replacement Policy

At Accessory Shop, we strive to ensure you receive products in perfect condition. Please read our Return & Replacement Policy carefully before making a purchase.

3-Day Return Window

We offer a 3-day return/replacement window from the date your order is delivered.

If you receive a product that is damaged, defective, or not working, you must contact us within 3 days of delivery.

Eligibility for Replacement

A replacement request will only be accepted if:

  • The product is damaged during delivery.
  • The product is defective or not functioning properly.
  • You received the wrong item.

To process your request, you may be asked to provide:

  • Your order number or proof of purchase.
  • Clear photos or videos showing the issue with the product.
  • Photos of the product and its original packaging.

The product must be returned with all original accessories and packaging.

No Refund Policy

Accessory Shop does not offer refunds.

If your claim is approved, we will provide a replacement for the same product. Refunds will not be issued under any circumstances.

Non-Eligible Returns

Replacement requests will not be accepted for:

  • Change of mind.
  • Incorrect product selection by the customer.
  • Minor cosmetic variations that do not affect product functionality.
  • Damage caused by misuse, negligence, improper handling, or unauthorized repairs.
  • Requests made after the 3-day replacement period.

How to Request a Replacement

To request a replacement, please email us at:

📧 accessoryshop.dm@gmail.com

Please include:

  • Order Number
  • Full Name
  • Contact Number
  • Description of the issue
  • Photos or videos clearly showing the damage or defect

Our support team will review your request and respond as soon as possible.

Replacement Process

Once your request is approved:

  • We will provide instructions for the return, if required.
  • After verifying the returned product, a replacement will be dispatched.
  • Products sent back without prior approval may not be accepted.

Contact Us

For any questions regarding returns or replacements, please contact:

Email: accessoryshop.dm@gmail.com

Note: By placing an order with Accessory Shop, you agree to this Return & Replacement Policy.